The True ROI of Proactive First-Aid
Our CEO, William Waite, breaks down the impact on business safety and efficiency.
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24/7 Emergency Response for Workplace Incidents
Emergency Response, Post-Accident Testing, and On-Site Care
When an incident happens, the next few hours matter. QuickCare dispatches qualified professionals for on-site post-accident drug and alcohol testing, reasonable suspicion testing, and injury assessment—helping you protect compliance, preserve documentation, and reduce operational disruption.
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Single-call activation
Call once to activate the response protocol and coordinate testing, documentation, and next steps.
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Chain-of-custody workflows
Defensible collections and clear timestamps to support internal reviews, claims, and audits.
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On-site injury support
Immediate assessment and first-aid support for non-life-threatening workplace injuries.
The Critical Window After an Incident
Post-accident testing and documentation are time-sensitive—especially for DOT-covered testing when required. QuickCare’s response protocol is designed to help you act quickly, document clearly, and keep your team moving.
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0–2 Hours
Initial Response + Alcohol Testing Window (DOT)
For DOT-covered employees when alcohol testing is required, testing should be performed as soon as practicable. If not completed within 2 hours, DOT requires documentation of the reason for delay.
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Up to 8 Hours
Alcohol Testing Cutoff (DOT)
For DOT post-accident alcohol testing when required, attempts generally stop after 8 hours. Prompt dispatch helps protect your documentation position and reduces downstream friction.
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Same Shift / Same Day
Post-Accident Drug Testing Best Practice
For non-DOT programs and many internal policies, earlier is better. On-site collection avoids clinic transport and helps preserve a clean, consistent chain of custody.
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Up to 32 Hours
Drug Testing Window (DOT)
For DOT-covered employees when post-accident drug testing is required, collections must generally occur within 32 hours. QuickCare supports rapid dispatch and compliant documentation.
Important: DOT post-accident testing rules depend on the DOT mode, whether testing is required for the event, and other case specifics. QuickCare can help execute your established policy and document timelines, but you should follow your program administrator/DER guidance for determinations.
How Emergency Response Works
Designed for supervisors and safety teams: clear activation, on-site service delivery, and complete documentation—without sending your team off-site unless clinically necessary.
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Call + Activate
Call the emergency line to activate the protocol. We confirm location details, service needs (post-accident vs. reasonable suspicion), and any site access requirements.
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On-Site Testing + Care
A qualified professional arrives on-site to perform collections (breath alcohol, urine, oral fluid as applicable) and/or provide injury assessment and first-aid support for non-life-threatening injuries.
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Documentation Delivered
You receive the documentation needed for compliance and recordkeeping—chain of custody, timestamps, and incident notes—organized for defensibility and easy file retention.
Emergency Response Services
24/7 on-site response for post-accident drug and alcohol testing, reasonable suspicion testing, and injury assessment—built for compliance, documentation, and operational continuity.
24/7 Dispatch & Coordination
A single call triggers dispatch coordination for on-site post-accident testing and/or reasonable suspicion response. We align on the required service pathway and document key timestamps.
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Emergency activation workflow
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Supervisor-friendly process
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Clear time-stamped documentation
Mobile On-Site Arrival
Mobile response helps you avoid clinic transport delays. We provide an ETA at dispatch and coordinate site access to reduce friction on arrival.
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Bay Area mobile coverage
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After-hours availability
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On-site workflow designed for speed
Post-Accident Drug & Alcohol Testing
On-site collections with chain-of-custody handling for post-accident events. We support DOT-aligned collections when required and non-DOT workplace programs based on your policy.
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Breath alcohol testing (BAT)
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Urine drug testing (DOT/non-DOT panels)
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Oral fluid options (as applicable)
Reasonable Suspicion Response
When impairment is suspected, speed and documentation matter. We support a professional testing process that aligns with workplace policies and helps protect employee rights.
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Rapid on-site testing workflow
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Policy-driven documentation support
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Chain-of-custody handling
On-Site Injury Assessment & First Aid
For non-life-threatening injuries, on-site assessment and first-aid support can reduce disruption and help guide next-step decisions (on-site care vs. referral) with clear documentation.
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Professional, workplace-appropriate care
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Clear documentation for records
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Referral guidance when needed
Documentation Package
Organized documentation is a core deliverable. We provide clear records to support audits, claims, and internal reviews—without leaving your team to piece together timelines after the fact.
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Chain-of-custody forms and results (as applicable)
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Incident timestamps and response notes
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Electronic delivery for easy retention
Why 24/7 Emergency Response Matters
Post-incident decisions can affect compliance, claims, and downtime. QuickCare’s emergency response services are built to help you act quickly, document properly, and keep your operation stable.
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Compliance + Documentation Support
Time-stamped service delivery and organized records help support DOT-aligned testing (when required) and internal workplace policies.
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Reduced Liability Exposure
Proper chain of custody and clear documentation reduce ambiguity when incidents become claims, disputes, or audits.
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Minimized Downtime
On-site testing reduces off-site transport, supervisor time loss, and operational disruption—especially after-hours.
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Immediate Injury Support
Prompt assessment and workplace-appropriate care can improve next-step decisions and documentation quality.
Bay Area Service Coverage
QuickCare provides mobile emergency response coverage across the Bay Area. Call for an ETA and the fastest available unit based on your site location.
Coverage Summary
24/7/365 Dispatch
After-hours and weekend availability for urgent workplace needs
Mobile On-Site Response
On-site collections and documentation support to reduce disruption
Policy-Aligned Execution
Support for DOT-aligned collections (when required) and non-DOT programs
Counties We Commonly Serve:
Alameda
Contra Costa
Marin
Napa
San Francisco
San Mateo
Santa Clara
Solano
Sonoma
What a Strong Response Program Looks Like
Emergency response should be predictable for supervisors: who to call, what happens on-site, and what documentation is delivered afterward.
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Program Example
Multi-shift operations with after-hours incidents
Warehousing, manufacturing, construction, and field teams often face incidents outside clinic hours. A dedicated protocol reduces “what do we do now?” moments.
Common Challenges
- Clinic transport delays and supervisor time loss
- Unclear chain-of-custody and missing timestamps
- Inconsistent reasonable suspicion handling
- Documentation scattered across emails and paper
QuickCare Program Outcomes
- Single-call activation for on-site testing and documentation
- Standardized chain-of-custody workflows
- Clear timeline notes for internal records
- On-site injury assessment support for non-life-threatening cases
Emergency Response FAQ
Answers to common questions about 24/7 post-accident testing and on-site response.
QuickCare provides 24/7 dispatch for emergency response, post-accident testing, and reasonable suspicion testing. Arrival time varies by location, traffic, and unit availability—call our emergency line for an immediate ETA and fastest available unit.
Depending on your program and case needs, emergency response can include:
- Breath alcohol testing (BAT)
- Urine drug testing (DOT and non-DOT panels)
- Oral fluid testing (as applicable to your policy/program)
All collections follow chain-of-custody procedures and are handled by trained professionals. Lab-based testing may include MRO review where applicable.
Yes. For DOT-covered employees when post-accident testing is required, QuickCare can dispatch qualified collectors for compliant collections and documentation support.
DOT determinations (whether testing is required) depend on the DOT mode and incident specifics. Your DER/program administrator should guide determinations; QuickCare focuses on executing the collection and documentation process.
For non-life-threatening injuries, on-site medical support can include:
- Injury assessment and first-aid treatment
- Workplace-appropriate documentation for records
- Guidance on whether a referral is appropriate
For life-threatening emergencies, call 911 first. QuickCare supports workplace response and documentation alongside proper emergency services activation.
Setting up is straightforward:
- Contact QuickCare to align on services and service areas
- Confirm your testing policy pathways (post-accident, reasonable suspicion)
- Provide site access instructions and supervisor contacts
- Receive activation instructions and emergency phone numbers
Once established, supervisors can activate response with a single call when an incident occurs.
Your documentation package may include:
- Chain-of-custody forms and screening results (as applicable)
- Collection timestamps and response notes
- Reasonable suspicion workflow notes (policy-driven)
- Medical assessment/treatment documentation when clinical services are provided
Documentation is structured for easy retention and defensibility.
Be Ready Before the Next Incident
Set a clear emergency response protocol for post-accident testing, reasonable suspicion response, and on-site injury support—available 24/7 across the Bay Area.