The True ROI of Proactive First-Aid
Our CEO, William Waite, breaks down the impact on business safety and efficiency.
Read ArticleFirst-Aid Response Program Documentation
A comprehensive guide for Safety Managers to implement, manage, and optimize your on-site first-aid program with QuickCare Solutions.
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Program Overview
The QuickCare First-Aid Response Program is a strategic service designed to provide immediate, professional medical care for non-life-threatening workplace injuries. Our primary goal is to deliver definitive care on-site, which supports employee well-being while directly impacting your company's key safety and financial metrics.
Reduce OSHA Recordables
By treating injuries with expert first-aid level care on-site, we prevent the escalation to "medical treatment beyond first aid," which is a primary trigger for an OSHA recordable incident. This helps lower your Total Recordable Incident Rate (TRIR).
Control Workers' Comp Costs
Prompt and effective care minimizes the need for costly off-site urgent care or ER visits. This reduces the number and severity of claims filed, positively impacting your experience modification rate (EMR) and insurance premiums over time.
Minimize Lost Work Time
Employees are treated and assessed at your location, often returning to work the same day with appropriate care instructions. This avoids hours of lost productivity associated with off-site medical visits.
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When to Call Us vs. When to Call 911
This is the most critical decision point in any workplace incident. Empowering your team to make the right call is paramount. Our service is designed for non-emergency situations.
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Activate EMS (Call 911) Immediately For:
For any signs of a life-threatening or limb-threatening emergency, do not delay. Conditions include, but are not limited to: loss of consciousness, uncontrolled bleeding, signs of a stroke (facial droop, arm weakness, slurred speech), difficulty breathing, severe chest pain, major trauma, or obvious severe fractures.
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Call QuickCare For Non-Emergencies Like:
Our service is ideal for common workplace injuries such as minor cuts and lacerations, sprains and strains, minor burns, foreign objects in the eye, and other incidents where the employee is conscious, stable, and not in immediate life-threatening danger.
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Our On-Site Response Protocol
When you call QuickCare, a clear and efficient process begins to ensure timely and effective care.
- Dispatch (24/7): Your call is received by our dispatch team. Key information (location, nature of injury, on-site contact) is collected, and the nearest mobile medical unit is dispatched. Average response time is 54 minutes.
- On-Site Arrival & Scene Assessment: Our licensed medical professional (RN, LVN, or Paramedic) arrives, reports to the site contact, and quickly assesses the scene for safety before approaching the patient.
- Patient Assessment & Treatment: The provider conducts a thorough patient assessment. Based on established protocols, they administer appropriate first-aid care, which may include wound cleaning/dressing, splinting, burn care, or eye flushing.
- Telehealth Consultation (If Needed): For ambiguous situations, the on-site provider can initiate an immediate, secure video call with a supervising nurse or physician for real-time guidance and a higher level of clinical decision-making.
- Documentation & Aftercare: The entire encounter is documented electronically. The employee is given clear aftercare instructions. A full report is provided to you, the employer, for your internal records and OSHA compliance needs.
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Documentation and OSHA Compliance
Proper documentation is the cornerstone of a compliant safety program. Our process is designed to provide you with the records you need.
- Incident Report: You will receive a detailed report for each response, including patient assessment findings, all treatments provided, and the final disposition (e.g., returned to work, referred for follow-up).
- OSHA 300 Log Support: Our reports provide the clear information needed to determine recordability. Because our on-site treatment is defined as "First Aid" by OSHA, it typically does not trigger a recordable event, helping you maintain an accurate and low TRIR.
- Data for Analysis: Over time, our reports provide valuable data on injury trends at your worksite, allowing you to implement targeted preventative measures and enhance your overall safety program.
- HIPAA Compliance: All patient information is handled with strict confidentiality in accordance with HIPAA regulations, ensuring employee privacy is protected.
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Supporting Employee Training
While our team provides professional response, a well-trained workforce is your first line of defense. We encourage and support your internal training efforts.
- Initial Responders: Train designated employees in basic first aid and CPR. They can provide crucial care in the first few minutes while awaiting our arrival.
- Emergency Procedures: Ensure all employees know your company's specific emergency action plan, including who to call and when.
- QuickCare as a Resource: Teach your team that QuickCare is the go-to resource for non-emergency injuries to prevent unnecessary and costly 911 activations or ER visits.
- Certified Training: QuickCare offers certified, on-site CPR, AED, and First-Aid training courses to equip your team with the skills and confidence they need.
Empower Your Team
A trained employee is a confident and capable first responder. Ask us about scheduling on-site CPR and First-Aid certification for your team.
Explore Training Options
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Program Implementation Checklist
Use this checklist to ensure a smooth rollout of the QuickCare First-Aid Response program at your facility.
- Distribute Contact Information: Post QuickCare's 24/7 dispatch number (888-250-4659) in visible locations (break rooms, safety boards, work vehicles).
- Update Emergency Action Plan (EAP): Formally integrate the QuickCare response protocol into your written EAP, clarifying when to call us versus 911.
- Train Key Personnel: Hold a brief training session with supervisors, foremen, and office managers to review the program and their role in activating the service.
- Notify Employees: Inform all employees about this new benefit during a safety meeting, explaining how it provides them with faster, professional care at no cost to them.
- Establish Site Access Protocol: Designate a primary and secondary meeting point for our mobile unit to ensure we can access your site and the patient quickly.
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Frequently Asked Questions for Safety Professionals
Compliance & Recordkeeping
OSHA defines "First Aid" in
29 CFR 1904.7(b)(5)(ii)
as a specific list of 14 treatments. These include using non-prescription medication at non-prescription strength, administering tetanus immunizations, cleaning/flushing wounds on the skin surface, using bandages or wound coverings, and applying hot or cold therapy. Our licensed professionals are rigorously trained on these definitions. Our protocols and the supplies in our mobile units are specifically designed to provide care that falls squarely within these 14 OSHA-defined treatments, thereby not triggering a recordable incident. Any treatment not on that list is considered "medical treatment beyond first aid."
After every visit, you receive a detailed, secure electronic report that includes the patient's assessment, the specific treatments administered, and the final disposition (e.g., "Returned to full duty"). This report provides the clear, objective information you need to make an accurate determination for your OSHA 300 log. By explicitly stating the care provided, it serves as defensible proof that the incident was managed at a first-aid level, justifying its exclusion from your log and supporting a lower TRIR.
Yes, absolutely. All our medical professionals and staff are trained in HIPAA regulations. All patient data, from the initial call to the final report, is handled through secure, encrypted systems. The detailed medical information is kept confidential, while the non-medical report provided to you as the employer contains only the necessary information for your incident reporting and workers' compensation needs, respecting employee privacy at all times.
Service & Logistics
Our on-site care is delivered by experienced, licensed medical professionals. Depending on the response unit, this will be a Registered Nurse (RN), a Licensed Vocational Nurse (LVN), or a licensed Paramedic. All are thoroughly vetted, trained in occupational health principles, and operate under strict medical protocols to ensure consistent, high-quality care.
This is a key part of our service. Our provider will stabilize the employee, provide necessary immediate care, and professionally recommend the appropriate next level of care (e.g., referral to an occupational clinic, urgent care, or activation of EMS/911). They can communicate directly with the receiving facility and provide a clear, professional hand-off. This ensures the employee gets to the right place for treatment without delay and prevents an unnecessary ER visit for an issue that could be handled at an occupational clinic.
To ensure the fastest response, your supervisor should be prepared to provide:
- The exact worksite address, including any specific gate numbers or entry instructions.
- The name and cell phone number of the on-site contact person.
- A brief, clear description of what happened and the nature of the injury.
- The number of employees involved.
Financial & ROI
While clinic costs vary, our flat-fee on-site visit is designed to be highly cost-effective when you consider the total cost of an incident. This includes not just the clinic's bill (which often starts a workers' comp claim), but also the "soft costs": the injured employee's lost work time, the supervisor's time spent coordinating transport and paperwork, and the potential impact on your insurance premiums from an opened claim. By resolving the issue on-site, you avoid most of these downstream costs.
Our service acts as a strategic upstream intervention to the workers' compensation process. By preventing a recordable incident or a claim from being opened, we help you manage costs before they ever reach your insurer. If our provider determines that a higher level of care is needed and a claim is necessary, our detailed initial treatment report serves as excellent, time-stamped documentation for the TPA or insurance carrier, often leading to more efficient claims management.